— Go Ginger Learning Solutions
Do you have multiple sites that need training or updates simultaneously?
Do you need help creating fun and innovative training content?
Do you want to increase customer satisfaction scores?
Do your customer-facing teams need a little help communicating with customers who use a variety of contact methods?
About Go Ginger Learning Solutions
— I’m a blended learning specialist based in Huddersfield, Yorkshire specialising in contact centres and customer service. Working across multiple industries including insurance, healthcare, online bookmaking and higher education I have both developed and witnessed lots of different ways to train people.
What I learned was there is no ‘holy grail’ for learning and development out there. My job is to create the best solution for the learner. That’s why the solutions I create for you will be bespoke to your business, values, customers and your staff.
What We Do
Blended Solutions
Too much choice? Why not try a blended approach and get the best of both worlds.
Revitalise Your Content
Dust off that old training course and see what we can do with it.
It’s our business to help your business.
Our Latest Blog & News
How to Improve Call Control Skills
Charlie Mitchell shares insights and explores lots of useful skills that will enable advisors to better control calls in the…
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How to Identify and Manage Toxic Employees
Have you ever worked somewhere that you just knew was a toxic environment? Or worked with someone who you thought…
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Podcast – The Essential Customer Service Skills and How to Develop Them
Kim Ellis, a Contact Centre Training Consultant, discusses the keys to improving skills like empathy, active listening and knowledgeability in…
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10 Ways to Improve Employee Engagement
We always talk about “customer experience” and how getting that right can transform your business for the better.
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How Real-Time Coaching Improves Agent Effectiveness
Contact centres are constantly looking for ways to maximise the potential of agent-customer conversations and create positive experiences. Good coaching…
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7 Key Ways to Lower Average Handling Time
When Average Handling Time (AHT) decreases, so does your workload capacity, meaning that the number of advisors you need to…
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I’m leaving…ok bye!
Not me but it got me thinking, with all this home working looking like it is going to be more…
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Working remotely without getting cabin fever
There have been loads of posts, blogs and articles about working remotely over the past few months. Some of them…
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Micro-learning the term, the myth, the reality
In this new world, there are a lot of companies moving their content into the digital space. Some people are…
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Treat your staff as if they were a customer
There is a lot to be said for the customer experience. A happy customer will become an advocate, which means…
Read More…Frequently Asked Questions
You do! Once the solution has been implemented and the invoice has been paid, you will receive all source files.
The cost of our solutions depends on many factors, get in touch to arrange a free consultation.
How long’s a piece of string? It all depends on what you want and what you need. We really need to have a consultation to give timescales, why not get in touch?
Go Ginger was created by Kim Ellis in 2017 with a mission to create fabulous training content for everyone. We also work with carefully selected freelance trainers and developers where needed.
If its eLearning the preferred tool is Articulate 360 (Storyline or Rise), we can also develop using Evolve, gomo or Eucidat. Video (interactive or instructional) are created in Camtasia or Vyond if you need animation. Why not check out our design portfolio to have a look at our examples?